Ep.32: The Rise and Fall of Trust in Government on COVID-19
With Peter Loewen
Whether through artificial intelligence or automation, we regularly read about the impacts of disruptive technology on the future of work, usually focussing on jobs that will change—think of taxi drivers who are being replaced by Uber drivers or hoteliers who fear the march of AirBnB.
We read much less often, however, about how technology might be used to address aspects of the other side of the coin—the skills gap.
Society can harness the power of data analytics, artificial intelligence, mobile communications, and virtual and augmented reality to assess and develop skills, better align supply and demand, and create more inclusive, productive and healthy workplaces.
There are many new and emerging models of learning and training that improve access, diversity and the quality of skills development and training as well as the practices of employers. This paper outlines places where technology can provide or is providing innovative approaches in the skills and employment ecosystem. It also details the ways in which technology can address the skills gap, including its potential for enhancing skills development and helping organizations improve and adapt. With real-world examples from around the world, it also reviews how technology can improve access, diversity and workplace inclusivity amongst equity-seeking groups.
There are areas for improvement, of course. Service providers, whether post-secondary institutions, private training providers or community organizations, need to better develop skills that meet the needs of employers, better meet the needs of job-seekers and provide supports, particularly for vulnerable groups. Funders, meanwhile, need to invest in what works.
It is also clear that to use technology to its best ends, employers must have a better understanding of the skills they actually need and how to define and assess them. They must also better access the skills that are available from diverse job-seekers and employees and they need more evidence-informed approaches to recruitment, selection, promotion and performance management to support and retain employees and to create more inclusive work environments.
Implementation challenges for any technology applications in addressing the skills gap include leadership, the need for integrated strategies, a way to assess tool and systems options; and evaluation, feedback and improvement.