Event

Public Service Innovation and Leadership: Citizens at the Centre during COVID-19

June 29, 2020, 11:00 a.m. - 12:00 p.m. + Google + Apple + Outlook + Yahoo

Virtual

Join the PPF Academy’s roundtable on digital innovation during COVID-19 examining two government initiatives from two jurisdictions. Both cases highlight the rapid development of digital tools to serve citizens better during the crisis.

Faced with a global pandemic, governments in Canada and around the world have had to respond to COVID-19 in real-time, testing the resiliency of our governments and public institutions. As the transition out of the initial crisis begins, there is an unprecedented opportunity for learning and improvement around the crisis response of government departments and programs. This webinar will kick off the Public Policy Forum’s new Public Service Innovation and Leadership During COVID-19 project which aims to find, capture and recognize the outstanding and ground-breaking work being done by the public services across Canada through a series of case studies. By highlighting two cases of digital innovation (PHAC’s email notification system and B.C.’s long term care staffing tool) that put citizens at the centre of the policy design through digital innovation, we can start to capture lessons for public services across the country and for a post-pandemic future.

Agenda

11:00 AM - 11:05 AM

Welcome

Anna Jahn, Director of the PPF Academy, Public Policy Forum
Neil Bouwer, VP, Canada School of Public Service
11:05 AM - 11:10 AM

Introduction to the Public Service Innovation and Leadership Project
11:10 AM - 11:20 AM

Case 1: Health Canada’s Email Notification System

Pascale Elvas, Senior Director, TBS
11:20 AM - 11:30 AM

Case 2: B.C.'s Long Term Care Staffing Tool
11:30 AM - 11:40 AM

Lessons learned for the Public Service

Response from Lisa Carrol, Canada Public Service Lead, Microsoft
11:40 AM - 11:55 AM

Discussion with the Audience

Moderated by Neil Bouwer

Use of ThoughtExchange
11:55 AM - 12:00 PM

Wrap-up

Speakers

Moderator

Neil Bouwer

Vice President, Canada School of Public Service

Panelists

Pascale Elvas

Senior Director, Treasury Board Secretariat of Canada

Currently serving as Senior Director, Email Notification Service, Canada COVID Taskforce (on loan from the Treasury Board Secretariat). Public Digital global affiliate. Founder and Senior Director at the Canadian Digital Service. Former Director of the Blueprint 2020 National Secretariat. Co-founder of Project Be, a fundraising initiative which has raised over $650k to date for youth causes. Board member for the Institute on Governance’s Digital Executive Leadership Program and GovConnect. Recipient of a Public Service Award of Excellence in 2014 and a leadership award from the Secretary of the Treasury Board of Canada in 2018.
Lisa Carroll

Public Sector Lead, Microsoft Canada

Lisa Carroll is the Canadian Public Sector Lead for Microsoft Canada. Her most recent role prior to joining was as the Senior Vice-President, National Capital Region at CGI.

Lisa’s 27-year IT career has included leadership roles with other leading Canadian organizations, such as Sierra Systems, University Health Network, Liberty Technology Services and Compugen Systems Ltd. Her passions include supporting a strong Canadian economy by enabling a healthy ICT Sector and helping clients deliver on their commitments to the Citizens of Canada. She is currently co-chair of the Information Technology Association of Canada’s (ITAC) Diversity and Inclusion Committee, formerly she was Vice-Chair Director on the National Board and chair of ITAC’s Ontario Board. She also has participated in many advocacy councils with the Ontario Chamber of Commerce. Lisa is a recipient of the Silver Stevie Award – Canadian Female Executive of the Year (2013), Information Technology Association of Canada’s (ITAC) Volunteer of the Year Award (2013), and the Queen’s Jubilee Award (2013).