The Risk of the Digital Status Quo

Beyond the Digital Status Quo

The COVID-19 pandemic has been a crisis that mobilized organizations and economies – one that tested both the operational assumptions and preparedness of every public sector organization in Canada. Given the adage, “never let a good crisis go to waste”, this paper takes the opportunity to consider digital transformation in the time of pandemic and to offer recommendations to organizations as they consider how best to approach digital transformation, security, and workers, post-pandemic.

The Risk of the Digital Status Quo

Digital Transformation During and After the COVID-19 Pandemic

The Risk of the Digital Status Quo

Digital transformation can be risky — but the status quo is riskier.  Drawing on insights of CIOs and senior public servants, this report identifies strategies for dealing with the risks of not embracing digital technology for public services, including: legacy systems costs, cyber security, culture and people, and service failure.